Terms and Conditions

Terms & Conditions


Please check your visa condition and passport status before you fly to your destinations even in course of transit. We do not advise on any sort of visa information about any country.We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations. For Special request (hotel confirmation, meal and seat preference, special assistance, wheel chair request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure.

Airline Bookings:
Airfares quoted are subject to change, withdrawal or alteration by airlines without notice, prior to the final TravelShop is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.

Baggage Information:

Please check and confirm the baggage allowance on your booked fare, before ticket confirmation.
Baggage allowance varies from airline to airline and sector.
General rules of baggage allowance
International ( Australia to Asia/Europe/Africa/Middle East) – 20 Kg
International ( Australia to USA/Canada) – 23 kg of 1 piece or 2 piece
International ( Australia to New Zealand/Fiji) – 0 kg
Domestic within Australia : 0 kg.
** Charges will be applicable for additional baggage.
** Infants are allowed to carry only 10 kg for international long haul trip and nil baggage for short haul flights

Travel Insurance:
Travel Insurance is strongly recommended.

Changes to your flight times:
It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. We are made aware of any such changes but will not be liable for any costs ncurred if contact has not been made.


Government tax, airport charge, fuel surcharges are current at time of booking but are subject to change without notice.

Airport and departure taxes are not included in the airfare, or included within the Government taxes or airport charges. Additional departure taxes may be applicable at some airports and payable in the local currency directly on departure.

Passports, Visas & Health Requirements:

Visas, including transit visas, are the passengers own responsibility. For more information please log on to : www.dfat.gov.au or www.smartraveller.gov.au

Please check with the respective Embassy or Consulate of each country that you are scheduled to visit, as many destinations require visas for both Australian and Non-Australian Passport holders. You may also log on to:  www.dfat.gov.au  It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility.

Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees.

International travellers booked on flights to the Unites States, including Hawaii, must pre-register their intent to travel under the US Visa Waiver Program. Applications can be made via the Electronic System for Travel Authorisation website, and each passenger must complete this application a minimum of 72 hours prior to their flight departure. Passengers who fail to complete their application may be refused to board their flight by the airline.

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Reissue Fee::

If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of AU$110.00 per change plus any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees.

Cancellation Fee::

All cancellations are governed by the terms and conditions of the airlines booked for services. After confirmation, any cancellation of any component of your travel flight will incur (AU$100 per person on adult ticket and AU$75 on child ticket) cancellation fee levied by TravelShop plus any cancellation fee that may be imposed by the Airlines. Infant tickets are always non-refundable in all circumstances.

Refund Fee::

Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 2 weeks.

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